Privacy Policy

Root Health is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using our services, you can be assured that it will only be used in accordance with this privacy policy.

Why we collect your data: 

We collect your personal data because you give us consent to do so, to provide a nutrition or exercise service to you.

What we collect: 

We may collect the following information:

Information in relation to the new patient registration form

Information regarding your health and eating habits provided by you at consultations

Further clinical information provided by reports from other health professionals

What counts as information:

Personal information includes handwritten and electronic notes, completed patient registration forms, questionnaires and homework records given to us. It also includes letters, e-mails , texts and whatsapp messages.

We require this information for the purpose of:

Providing you with a service that is relevant and customised to you

Professional clinical record keeping of client information

Sharing information with other healthcare professionals with your consent.

Safeguarding your personal information 

We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have put in place encrypted electronic systems and standard operating procedures to safeguard and secure the information we collect.

Where necessary or required, and with your consent, I may share information with:

other healthcare professionals

social or welfare organisations

your family, friends, or other representatives

insurance companies

Controlling your personal information 

We will not distribute, sell, or lease your personal information to third parties unless we have your explicit permission or are required by law to do so.

You may request details of personal information, which we hold about you under the General Data Protection Regulation (GDPR). If you would like a copy of the information held on you please contact Hadyn Potts, hadyn@root-health.co.uk

If you believe that any information we are holding for you is incorrect or incomplete, please email us as soon as possible. We will promptly correct any information found to be incorrect.

How you can withdraw and request to be deleted from our files 

Under the GDPR, you have the right to be forgotten, which means that you can ask for your information held about you to be deleted. However, this must be balanced against the requirements of the Department of Health’s legal and statutory requirement that information is kept for eight years. After that time your information will be deleted.

Should you wish to put in a request to have your information forgotten please contact Hadyn Potts, hadyn@root-health.co.uk